|
| Dates |
Webinars will
be held on the 1st and 15th
of
every
month excluding weekends and
holidays. All webinars have a three
person minimum.
|
| Duration |
Unless otherwise stated all
webinars will be one-hour in duration.
Extra time will be added as needed for student
discusions and questions. |
| Content |
Webinar
content will be based on pre-established
material aa well as input received from
students. Individuals may request special
webinar topics by emailing our website
administrator,
April
Danluck
.
| |
| Webinar
Benefits |
| Inexpensive and convenient access
to relevant content
|
| View live streaming video of
webinar host
|
| Interact with host verbally and
via a live chat room
|
| Collaborate with leading industry
experts and peers
|
| Receive audio recording, chat
transcripts and webinar PowerPoint afterwards at
no additional
charge
| |
VIEW OUR
VIRTUAL
CLASSROOM |
Calendar of
Events
Click on the calendar to view
upcoming events. You may also navigate to this
page by using the 'Calendar' icon at the top left
of every page.
|
|
The FBO Safety Cycle
A New
Approach to Safety
Management
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|
Hosted in
Virtual
3-D |
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Date:
Monday, December 15th
|
|
Time: 11:00
AM EST |
| Duration: 1
Hour |
|
|
Description: Systems do not exist to be safe,
they exist to make money. Putting safety first is thus
impossible whilst providing a service and
keeping customers happy. Understanding error
involves understanding why mistakes made sense
at the time in which they were made. Safety is a
cycle and an attitude. It cannot be placed first
or anywhere for that matter in a 'to do'
list.
|
| Price:
$30.00 |
|
| |
|
Customer Service that Counts
QBM Resources
INC |
|
|
|
Date:
TBD |
|
Time:
TBD |
| Duration: 1
Hour |
|
|
Description: In a market
place where the competition is right around the
corner and customer loyalty is difficult to
keep, providing quality customer service needs
to be the competitive advantage that defines
your organization.
Participants in this class
learn how to assess a clients true needs and
then work toward a resolution that satisfies
the customer without sacrificing the
business.
|
|
Price:
$30.00 |
|
|
|
|
Exceptional Management
Skills
Hosted by
QBM Resources
INC
| |
|
Date:
TBD |
|
Time:
TBD |
|
Duration: 1
Hour
|
|
Description:
This training
explores the roles of the Manager/Leader.
Participants will learn to lead, coach and be an
integral part of their work team.
Strategic tools for improving team effectiveness are
learned and practiced in this hands-on workshop.
| |
Price:
$30.00 |
|
|
|
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Negotiating to
Win
Hosted by
QBM Resources
INC
| |
|
Date:
TBD |
|
Time:
TBD |
|
Duration: 1
Hour
|
|
Description: Imagine being
such an accomplished negotiator that everyone
involved in the negotiations walks away
satisfied. Whether allocating resources
for a project, funding a new initiative, or establishing a supply chain
for a new product a negotiation is
inevitably at the center of the process.
| |
Price:
$30.00 |
|
|
|
|
Safety
Management
A Qualitative
Approach
|
|
|
|
Date: Monday, December
15th
|
|
Time: 2:00 PM
EST
|
| Duration: 1
Hour |
|
|
Description: Recent research demonstrates that
incidents, accidents and disasters tend to result
from complex socio-technical failures, rather
than just 'human error' on one hand or simple
technical failures on the other. For a reduction
of accidents, therefore, it is necessary to deal
with system factors, in which both technical and
human factors elements play an equal and
complementary role.
Is pay really
a factor?
How to avoid complacency?
Does the buddy system work?
|
|
Price:
$30.00
|
|
|
|
|
The Importance of Online
Social Networking
Twitter / Facebook /
MySpace |
|
|
|
Date: Monday, December
15th
|
|
Time:
11:00 AM
EST
|
|
Duration:
1
Hour
|
|
|
Description:
Customers have lost
trust in traditional sales, marketing and
service. 68% of customers now consider the most
credible information to be from other people
like them. The connections enabled by social
networks are the glue that puts the humanity
back into business to solve the trust problem.
In other words, the organizations that will win are the ones that most
easily enable individuals to build relationships and communities
with people they
trust.
Learn how to get the
most of social networking and how to integrate
them with your
website.
|
|
Price:
$30.00
|
|
|
|
|
Business Writing
as Effective
Communication
Hosted by
QBM Resources
INC
| |
|
Date:
TBD |
|
Time:
TBD |
|
Duration: 1
Hour
|
|
Description: As business becomes more and more
global and fast paced, effective and efficient
writing skills become more and more important.
Participants in this workshop learn
to convey ideas and information with in
a clear and concise manner through memos, letters,
reports and other business
correspondence.
| |
Price:
$30.00 |
|
|
|
|
Time Management
101
Hosted by
QBM Resources
INC
| |
|
Date:
TBD |
|
Time:
TBD |
|
Duration: 1
Hour
|
|
Description: Time
management training is vital for people to become more effective
in their daily routine. QBM Resources? Time Management
course is positioned from the Behavioral perspective.
Participants will
understand where their challenges lie because of
how they behave and then they can work to
correct those behaviors. Tips and tools
are discussed in a highly interactive manner
that allows students to create an action
plan to take away and implement immediately.
| |
Price:
$30.00 |
|
|
|
|
Diagnostic Selling
Skills
Hosted by
QBM Resources
INC
| |
|
Date:
TBD |
|
Time:
TBD |
|
Duration: 1
Hour
|
|
Description: Our most
popular sales training course, this Simulation
driven program teaches skills that increase sales and
profitability through a diagnostic sales process supported
by a behavioral understanding of the customer.
Participants learn how to
quickly assess how a customer likes to be
communicated with and then focuses on each
client?s particular situation, needs, issues,
problems or concerns through a diagnostic
system. This course can be conducted from
the face to face sales perspective or the
Telephone Sales
perspective.
| |
Price:
$30.00 |
|
|
|
|
Dynamic
Presentations
Hosted by
QBM Resources
INC
| |
|
Date:
TBD |
|
Time:
TBD |
|
Duration: 1
Hour
|
|
Description: Dynamic
Presentations will improve participants'
presentation skills whether they are persuading,
educating, or informing. This highly interactive
workshop focuses on professional business communication,
including preparation, structure, delivery, strategy, use of
visual aids, and handling question and answers.
| |
Price:
$30.00 |
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